Política de reembolso
It is especially important that you should call customer support before making any returns. Original invoice must accompany returns.
We accept returns for refund (if applicable) and not for exchange within thirty (30) calendar days after delivery of the product. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered, and unused condition is without showing signs of wear or damage in any way Product(s) must be in new, fit to be offered-for-sale condition. Safety seals cannot be opened or broken.
- All parts and accessories must be included and in original packaging.
- Shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer.
- If your order(s) shipped for free and you are returning it, we will deduct the original outbound shipping costs from your refund.
- If your return is the result of a defective product or shipping error, Kin Care Medical will refund the entire purchase amount and return shipping costs.
- Returns are accepted within thirty (30) calendar days of the delivery date after (thirty (30) days no returns are allowed)
- Must not be a special order or a custom order or hygienic product.
- Unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us qualify for refund.
Refunds are contingent upon inspection of item(s) once we receive it.
Due to health, hygienic, and safety regulations, all products that relate to personal hygiene and self-care can only be returned within 48 hours from the time of purchase. All personal hygiene products must be in the unused condition, packaging, have tags attached and be accompanied with the original sales receipt, in order to be exchangeable or returnable. No personal hygiene product can be returned or exchanged if the package has been opened or tags removed per public health policy. Personal hygiene items include but are not limited to: Commodes, toilet seats, shower chairs and benches, body braces, seat cushions, or any other product that comes in contact with the patient’s body.
There is a 20% restocking fee for returned items (excluding Pride Products that are not being exchanged and are not damaged. Again, you MUST contact us within 30 days if you intend to
return ANY item sent from our store. Items returned to us AFTER 30 days and WITHOUT contacting us, will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
COVID – 19 Personal Protective Products (PPE) are not REFUNDABLE / EXCHANGEABLE- Sales are final.
It is especially important that you should call customer support before making any returns. Original invoice must accompany returns.
We accept returns for refund (if applicable) and not for exchange within thirty (30) calendar days after delivery of the product. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered, and unused condition is without showing signs of wear or damage in any way Product(s) must be in new, fit to be offered-for-sale condition. Safety seals cannot be opened or broken.
- All parts and accessories must be included and in original packaging.
- Shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer.
- If your order(s) shipped for free and you are returning it, we will deduct the original outbound shipping costs from your refund.
- If your return is the result of a defective product or shipping error, Kin Care Medical will refund the entire purchase amount and return shipping costs.
- Returns are accepted within thirty (30) calendar days of the delivery date after (thirty (30) days no returns are allowed)
- Must not be a special order or a custom order or hygienic product.
- Unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us qualify for refund.
Refunds are contingent upon inspection of item(s) once we receive it.
Due to health, hygienic, and safety regulations, all products that relate to personal hygiene and self-care can only be returned within 48 hours from the time of purchase. All personal hygiene products must be in the unused condition, packaging, have tags attached and be accompanied with the original sales receipt, in order to be exchangeable or returnable. No personal hygiene product can be returned or exchanged if the package has been opened or tags removed per public health policy. Personal hygiene items include but are not limited to: Commodes, toilet seats, shower chairs and benches, body braces, seat cushions, or any other product that comes in contact with the patient’s body.
There is a 20% restocking fee for returned items (excluding Pride Products that are not being exchanged and are not damaged. Again, you MUST contact us within 30 days if you intend to
return ANY item sent from our store. Items returned to us AFTER 30 days and WITHOUT contacting us, will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
COVID – 19 Personal Protective Products (PPE) are not REFUNDABLE / EXCHANGEABLE- Sales are final.